The Customer Success Specialist (CSS) is responsible for delivering exceptional customer support to help advocacy and public affairs campaigns succeed with Atlas Influence Targeting. You have strong attention to detail, a knack for problem-solving, and a passion for digital tools that drive impact.

Who You Are: An early-career professional who’s curious, solutions-oriented, and excited to grow in the world of digital strategy & customer service. You’re organized, tech-savvy, and enjoy helping people navigate complex tools—all while contributing to a mission-driven team

This is a hybrid position. You will work from our D.C. office 3 days per week. Enjoy free coffee, seltzers, snacks, weekly team lunches, and collaboration with a team of savvy digital public affairs professionals.

Expectations & Core Activities

• Customer Support: Respond to customer inquiries, troubleshoot issues, and ensure a seamless experience using Atlas.
• Digital Media Buying: Support customers in understanding targeting and optimization strategies, while staying current on Atlas capabilities and digital media trends.
• Project Management: Track and manage inbound requests, maintain organized records in CRM, and ensure timely follow-ups.
• Process Improvement: Follow established workflows, document feedback, and recommend updates to improve customer experience. 
• Customer Retention: Help reinforce Atlas’s value in every interaction and support the team in identifying risks and growth opportunities.

Desired Experience & Skills

• 3-5 years of experience in customer success, account management, or customer-facing roles.
• Strong written and verbal communication skills, with a focus on professionalism and problem-solving.
• Exceptional communication skills—written, verbal, and presentation.
• Foundational knowledge of digital media buying and audience targeting.
• Highly organized, detail-oriented, and able to manage multiple requests efficiently.
• Passion for public affairs, legislative advocacy, and digital storytelling.

Featured Benefits

• Compensation: $55,000 – $89,000 per year, commensurate with experience
• Employer-sponsored premium healthcare, dental and vision plans for employee, spouse, and dependents with optional buy-ups
• 401k retirement plan with dollar-for-dollar employer matching up to 3% of base salary; and 50% employer match on deferrals between 3% and 5% of compensation
• Employer-paid group disability and life insurance
• Paid time off: Your birthday, 9 holidays, 15 vacation days and 10 sick days per year
• Cell phone reimbursement of $75 per month, paid quarterly
• $1,000 annual professional development budget for approved trainings, memberships, events, and resources
• Paid parental leave based on tenure, starting with 12 weeks unpaid available immediately and increasing incrementally to 12 weeks of 100% net income after 4 years

The Real Deal

We’re a small, rapidly growing shop. Startup culture – we move fast, we are versatile. It’s difficult work and it’s not for everyone. Every team member balances multiple projects; in return, we offer dramatic professional growth.

Atlas is a customer service organization that works on campaigns which means the hours can occasionally require work in early mornings, evenings, and weekends.